Return & Refund Policy

We do not accept automatic returns or refunds.

Every request is reviewed individually by our team. Submitting a request does not automatically approve a return or initiate a refund.

Request within 24 hours of delivery

Open your order details in My Orders and select Request a Return within 24 hours of delivery. Explain your reason and, if helpful, attach a photo. This option closes after the 24-hour window.

What happens next?

If rejected, you will see our team's response note on your order. If accepted, you will see: “Return approved. Our team will contact you within 24 hours to arrange pickup.”

Our team handles pickup coordination privately. An approved request is not an automatic refund; any next steps will be discussed directly with you.